Privacy Policy

Last updated: 22 September 2026

Rainbow Garden Buildings operates the website rainbowgardenbuildings.com and is operated by RAINBOW BUILDING & CONSTRUCTION LIMITED, company number 09137039.

We respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products or contacting us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it and what rights you have in relation to your personal information.

1. Who We Are

For the purposes of applicable data protection legislation, the organisation responsible for your personal information is:

RAINBOW BUILDING & CONSTRUCTION LIMITED
Company Number: 09137039
Registered Office: 161 Forest Road, London, E17 6HE, United Kingdom

Website: rainbowgardenbuildings.com
Email: contact@rainbowgardenbuildings.com
Telephone: 0333 577 3308

In this Privacy Policy, “we”, “us” and “our” refer to Rainbow Garden Buildings and RAINBOW BUILDING & CONSTRUCTION LIMITED.

2. Information We Collect

We may collect personal information that you provide directly to us when you:

  • Create an account on our website
  • Place an order
  • Request information about a product
  • Contact our customer service team
  • Subscribe to marketing communications
  • Complete a contact form
  • Request assistance with an order
  • Provide feedback or communicate with us

Depending on how you use our website, information may include:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Account login information
  • Order and transaction details
  • Product information relating to your order
  • Communications you send to us
  • Information you voluntarily provide when contacting us

Payment information may be processed securely by the payment service provider used at checkout. Where appropriate, we do not need to store complete payment card details on our own systems.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Website interaction information
  • Approximate location derived from technical information
  • Date and time of website visits
  • Referring website information

We may use this information to maintain website security, improve website performance, understand how visitors use our website and help identify technical problems.

4. How We Use Your Information

We may use personal information for the following purposes:

Processing Orders

We use your information to process and fulfil purchases, arrange delivery, communicate with you about your order and provide customer support.

Customer Service

We use your contact details to respond to enquiries, requests and complaints and to provide assistance relating to products or orders.

Website Operation

We may use technical and account information to operate, maintain and improve our website.

Security and Fraud Prevention

Information may be used to protect our website, customers and business against fraud, unauthorised activity, abuse and security threats.

Legal and Regulatory Requirements

We may process information where necessary to comply with applicable legal, regulatory, accounting or reporting obligations.

Marketing

Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send information about products, services, offers or other communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

5. Legal Basis for Processing

Where UK data protection law applies, we rely on one or more lawful bases for processing personal information, depending on the circumstances.

These may include:

Contract: Processing information where it is necessary to fulfil an order or take steps requested before entering into a contract.

Legal obligation: Processing information where necessary to comply with a legal or regulatory requirement.

Legitimate interests: Processing information where necessary for legitimate business purposes, provided those interests do not override your rights and interests.

Consent: Processing information where you have provided consent, where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and provide services to you.

Depending on the service being provided, this may include:

  • Payment service providers
  • Delivery and courier companies
  • Suppliers or fulfilment partners where necessary to fulfil an order
  • Website hosting and technical service providers
  • IT and security service providers
  • Customer service providers
  • Professional advisers
  • Government authorities or law enforcement where legally required

Where a product is supplied or fulfilled by a third-party supplier, we may need to provide the supplier with relevant information, such as your name, delivery address and contact details, so that the order can be fulfilled.

We only share information that is reasonably necessary for the relevant purpose.

7. Product Suppliers and Fulfilment

Some products available through Rainbow Garden Buildings may be manufactured by us, while other products may be sourced from third-party suppliers.

Where a supplier or fulfilment partner is involved in delivering an order, relevant customer information may be shared with that party where necessary to process and deliver the order.

Suppliers and service providers are expected to handle personal information appropriately and only use it for the purposes for which it has been provided.

8. Payment Information

Payments made through our website may be processed by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

For security reasons, we do not intentionally store complete payment card details on our website where the payment provider processes those details directly.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and improve functionality.

We may use cookies for purposes such as:

  • Essential website functionality
  • Shopping basket and checkout functionality
  • Remembering preferences
  • Website security
  • Website performance
  • Understanding website usage
  • Analytics
  • Marketing, where applicable

Where applicable, non-essential cookies will only be used in accordance with applicable cookie and privacy requirements.

You can manage cookies through your browser settings and, where provided, through our website cookie settings.

Disabling certain cookies may affect the functionality of some parts of the website.

10. Third-Party Services

Our website may contain integrations, tools or links provided by third parties.

These third parties may process information according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party service you use through our website where appropriate.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take appropriate steps to protect your account information, including keeping passwords confidential and using secure devices and connections.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

  • The nature of the information
  • The purpose for which it was collected
  • Whether you have an active customer relationship with us
  • Legal, tax, accounting or regulatory requirements
  • The need to resolve disputes or enforce agreements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to request access to your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information in certain circumstances
  • The right to request restriction of processing
  • The right to object to certain processing
  • The right to data portability in applicable circumstances
  • The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

14. Marketing Communications

If you receive marketing communications from us, you can unsubscribe at any time.

You can do this by:

  • Using the unsubscribe link included in marketing emails; or
  • Contacting us using the details below.

We will process your request as soon as reasonably practicable.

Please note that even if you opt out of marketing communications, we may still contact you with important service-related information, such as order confirmations, delivery updates, account information or responses to enquiries.

15. Children’s Privacy

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

16. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

17. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policy of any external website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We recommend checking this page periodically for the latest information.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

RAINBOW BUILDING & CONSTRUCTION LIMITED
Company Number: 09137039
161 Forest Road
London, E17 6HE
United Kingdom

Email: contact@rainbowgardenbuildings.com
Telephone: 0333 577 3308

When contacting us about your personal information, please provide enough information for us to identify your request and respond appropriately.

20. Complaints

If you have concerns about how we have handled your personal information, please contact us first using the details above so that we can investigate your concern.

You also have the right to complain to the relevant data protection supervisory authority if you believe your personal information has not been handled in accordance with applicable data protection law.

For UK data protection matters, the relevant supervisory authority is the Information Commissioner’s Office (ICO).